Frequently Asked Questions
Everything you need to know about your CANDY HOUSE electronics experience.
What is the standard shipping time for my order?
We offer expedited shipping on all gadgets. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do my electronic products come with a warranty?
Yes, all hardware purchased through CANDY HOUSE includes a standard 12-month manufacturer warranty covering any technical defects or malfunctions.
What is your return policy for opened items?
We accept returns within 30 days of delivery. For electronics, items must be returned in their original packaging with all cables and accessories included to qualify for a full refund.
Are the devices sold on CANDY HOUSE brand new or refurbished?
We exclusively sell brand new, factory-sealed electronics unless a product is explicitly labeled as 'Certified Refurbished' in the product title.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.